LIMITED WARRANTY
Definitions:
‘Iris’ refers to Iris Innovations Limited, Iris Innovations LLC or any of its subsidiaries.
Warranty Coverage
This product is warranted to be free from defects in materials or workmanship for two years from the date of purchase.
Within this period, Iris will, at its sole option, repair or replace any components that fail in normal use at no charge to the customer for parts or labour, provided that the customer shall be responsible for any transportation cost, or any associated costs that arise as a result of international customs clearance processes.
Exceptions
This warranty does not apply to the following:
Cosmetic damage such as scratches, nicks and dents
Consumable parts, such as batteries or removable data storage, unless damage has occurred due to a defect in materials or workmanship of the product.
Damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes.
Damage that has occurred due to poor installation practices.
Damage caused by service performed by unauthorised service providers .
Damage to a product that has been modified in any way, including painting, without the written permission of Iris.
Damage to a product that has been connected to power or data cables not supplied by Iris or not suitable for the intended purpose
Product is only warranted if sold to the original customer within 5 years from manufacture
Iris will refuse any warranty where the product has been resold, sold or acquired via an unauthorised dealer, online auction or acquired dubiously.
Iris cameras and camera systems are intended to be used as an aid to travel, situational awareness and on water safety and therefore must not be used for any purpose requiring precise measurement of direction, distance, location or topography.
Return Shipping / Warranty Service
To obtain warranty service contact your local authorised Iris vendor. If you purchased directly from Iris then contact your local Iris branch. You will be provided shipping instructions and an RMA tracking number. Please note, the RMA tracking number is a reference number generated to allow you to track the progress of the repair and does not relate to any shipping reference. You will need to provide the product serial number and a copy of the original sales receipt / invoice which is required as proof of purchase for warranty repairs. The product serial number and/or invoice reference will be used to determine whether the item is still covered within its original warranty period, or extended warranty period if applicable. Providing the goods are covered by the warranty term you will be issued with your RMA reference number. Securely pack the device along with a copy of the RMA form you will be issued. Please note – failure to securely pack the goods when returning may also result in the warranty becoming invalid as damage caused through poorly packaged shipments is not covered by the warranty. Please ensure, when returning any goods to us, they are appropriately packed so as not to cause any damage which may invalidate your warranty. Iris are not responsible for any products that are lost during shipping and recommends consignments are adequately insured.
When your RMA reference is issued you will be provided a return shipping address in accordance with your location. The costs of returning items for warranty repair are not covered by the warranty, although Iris may arrange collection at its discretion depending on the circumstances. The same applies to any customs charges that may arise as a result of having to ship goods internationally for repair.
Upon receipt of the goods, Iris will, at its option, repair or replace (with a new or newly-overhauled replacement product) the device or software or offer a full refund of the purchase price.
If, upon inspection, Iris deem the goods to be in working order and in condition satisfactory to its age, Iris will notify the customer with details of their findings. Iris reserve the right to apply an inspection fee in this circumstance.
If, upon inspection it is clear that any damage has occurred as a result of any of the exceptions listed in the section ‘Exceptions’, the warranty claim will be rendered void. We will notify the customer and advise the cost to cover the inspection, replacement or repair of the goods as well as a return shipping cost. In this circumstance, Iris reserve the right to retain the goods until the costs quoted to remedy the warranty claim, be it the inspection cost only or the inspection cost plus repair/replacement costs are paid in full.
Iris will endeavour to process warranty return claims as soon as possible so as not to inconvenience the customer, however firm turn around times cannot be given.
Limitations of Liability
In no event shall Iris be liable for any loss for any incidental, special, indirect or consequential damages including any loss of profit or loss of opportunity whether or not caused by Iris’s breach of this warranty document, whether resulting from the use, misuses, or inability to use Iris products. Iris are not liable for any costs relating to the removal and replacement of its products for and after warranty repair.
All costs associated with the return of goods for warranty service, including (without limitation) taxes, travel or transport, Product de-installation or re-installation (including but not limited to transducer de-installation and re-installation costs), launch or docking fees, hauling, shipping or towing fees, communication charges, accommodation or subsistence, customs, or any other associated costs arising from the replacement of a Product, are the Customer’s responsibility.
Where products are controlled by export restrictions it is the customers sole responsibility to ensure the correct, legally binding export procedures are followed and Iris accepts absolutely no responsibility for any legal issues arising from the incorrect and/or unlawful shipment of controlled goods.
Where Iris have repaired or replaced controlled goods they will be returned to the customer using the correct, legally binding export control procedures of the territory from which they will be shipped. If it is necessary for Iris to obtain an export licence to return the goods, Iris are not responsible tor the timeframe it takes in order to obtain the licence and should the licence application be denied by the issuing authority Iris cannot be held responsible. Iris also reserve the right to levy charges in order to cover the time taken to apply for and management the application of any necessary export licences.
Products repaired or replaced under warranty will be warranted only for the remaining balance of the applicable original limited warranty period.
Service Locations:
Iris Innovations Limited
Unit 240 Ordnance Business Park,
Aerodrome Road
Gosport
Hampshire PO13 0FG
United Kingdom.
Tel: +44 (0)2392 556509 / email: info@boat-cameras.com
Iris Innovations USA
969 W Commercial Blvd
Pine Ridge Plaza
Fort Lauderdale
Florida 33309
United States of America
Tel: +1 (754) 755-5754 / email: info@boat-cameras.com